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Privacy Policy

The good stuff

We will only use your data to up your experience.

Locked down

We’ll protect your data like it’s our own.

Straight talking

We’ll always talk your language and have your back – no nonsense, no surprises.

No spam

You decide what and how you hear from us

Just the essentials

Your info won’t just hang about – if we don’t need it, we’ll delete it.

Protecting Your Privacy

At Polycare Herbals , we are 100% committed to protecting the privacy and security of our customers and site visitors. The Polycare Herbals  team members are customers themselves, of both Polycare Herbals  and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at polycareherbals@gmail.com

How we use your information

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact detailsWhy?
Deliver your purchases to youWe’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!)
Send you service messages by text, e-mail or through our app, such as order updatesWe’ve got to do this to perform our contract with you (so you can tell when your order is coming)
Sending you information by email, SMS, or post, about our new products and servicesTo keep you up to date. We only send this with your permission
Fraud prevention and detectionTo prevent and detect fraud against either you or BLINDSINABOX – unfortunate, but absolutely essential
Showing you polycareherbals.com adverts as your browse the webWe don’t ususally do this, but we do occasionally run adverts so you can see our latest products and deals
Finding out what you, and other customers, likeTo ensure we are giving you what you want, and to stay ahead of the competition

Your name and contact details

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment informationWhy?
Take payment, and give refundsWe’ve got to do this to perform our contract with you — we’re not giving all our stuff away!
Fraud prevention and detectionTo prevent and detect fraud against either you or BLINDSINABOX – unfortunate, but absolutely essential

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact historyWhy?
Provide customer service and supportWe’ve got to do this to perform our contract with you, after all, you expect the best service from us
Train our staffSo that, when you contact us, you get the best possible customer service

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved itemsWhy?
Sell you thingsWe’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!
Provide customer service and support, and handle returnsWe’ve got to do this to perform our contract with you
Finding out what you, and other customers, likeTo ensure we are giving you what you want, and to stay ahead of the competition

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our websiteWhy?
Improve our website and set default options for you (such as language and currency)To give you the best possible shopping experience
Protect our websiteTo prevent and detect fraud against either you or Polycare Herbals – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies in the Polycare Herbals group, as sometimes different bits of our group are responsible for different activities (especially licensed ones)
  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order.

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

Your rights

ou have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do by contacting us, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Polycare Herbals website or other Polycare Herbals services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Polycare Herbals.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact our us, we will be happy to answer any questions you may have.

You can contact our us by dropping us a line at polycareherbals@gmail.com

Or if you’d like to, you can write to us at:

Polycare Herbals 44- Industrial Park,

Por,Vadodara ,

Gujarat 390010

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